Returns & Exchanges
Due to the perishable nature of our artisanal chocolates, Compartés does not accept returns; however, we are committed to ensuring your satisfaction and will replace any items damaged during transit.
Inspect Your Order
Upon arrival, please carefully examine your chocolate gift box or bars for any signs of heat damage or shipping impact.
Contact Customer Support
If your order is incorrect or damaged, email our support team within 48 hours of delivery with your order number and clear photos of the issue.
Internal Review
Our quality assurance team will review your claim to determine if a replacement or store credit is the appropriate resolution for your specific case.
Resolution Delivery
Once approved, a fresh replacement will be expedited to your address or a digital credit will be issued to your account for future use.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing